Shippping & Returns

Price Policy:

Bigsply reserve the right to make price adjustments in response to manufacturers’ price increases or extraordinary circumstances. Prices are subject to change without notice.



All orders must be paid in full at the time of order.

Bigsply Dental Company accepts visa or mastercard ONLY.


Delivery Terms:

All orders might be subjected to shipping charges.

Free shipping on chemical products over $200 only.

All disposable and impression orders are subjected to shipping charges.

Bigsply Dental Company only ships to the 50 states in the USA.

Alaska, Hawaii, and US Territories are subjected to separate shipping charges.

Premium shipping is available for additional charges.

All orders are processed within 4 hours from the completed order and ship out within 48 hours on Mon, Tues, Wed, Thurs, & Friday between 9am-5pm.


RX Products:

Regulations require us to limit the sales of RX to only registered, licensed healthcare professionals.


Returns & Exchanges:


Please call our customer service department to arrange for a return.

  • All returns must be accompanied by a copy of your invoice and a reason for the return.
  • Merchandise must be returned in its original package unopened.
  • All products have 30 days to return from the purchased date.
  • All returns must be completed within 10 days from the initial return request dates.
  • Not all exchanges are permitted. Please state the reason for exchange.
  • Any short expiration or expired products cannot be returned.
  • Shipping charges will apply on all returns.
  • Any RX Drugs which Bigsply purchase from a wholesaler are not returnable.

Unfortunately, during the COVID-19 pandemic, all orders purchased are non-refundable UNLESS the product is deemed defective.


Institutional, Government & Corporate Accounts:

Terms of stale follows the same guidelines unless denoted differently before the sale. All shipping costs are calculated by the weight and shipping company. This charge will be applied to the customer. There is no minimum order; however, any chemical orders over $200 will have free shipping (does not apply to disposable or impression products). Some offers and promotions outline in this catalog may not apply.